FAQ

About Notegeist

Those of you who are in the Erasables or Field Nuts Facebook groups probably know me, Gary Varner, from my long-term membership there. Additionally, from 2014-2016 I had the first Notegeist online shop running, which morphed into Papernery about a year in.

At the time, I was still working in corporate America so the shops were a labor of love, but became too time-consuming to work in the evenings and weekends combined with a full-time, demanding job.

I’m now retired from corporate life, so the time demands are much easier and thought it was time to get back to my love of sharing cool stationery stuff I find. I love providing ways for more people to embrace good writing tools and papers.

I hope you enjoy my offerings and please let me know what you think and what else you’d like to see via the contact form.

Newsletter

Approximately once a week, or a little slower, Notegeist produces a newsletter to the subscribers who signed up in the shop or via placing an order. Each issue may contain shop news, new products, stationery product reviews, or articles or information of interest to stationery lovers.

Here’s a big tip about leveraging your chances at Notegeist’s amazing goodies:  sign up for our Notegeist News newsletter (mailing list). Why? Because you’ll gain insider status with these perks and benefits (NOTE:  you must stay subscribed to enjoy these insider treats):

First announcement - Subscribers read about new products 24 hours before sharing in other channels.

Special coupons - Advance chance on sales, random Free U.S. Shipping Scrambles (X number of coupons available, first come, first free) and more.

Email Privacy - We never, ever share your email - Notegeist will only use your email to send Notegeist News and occasional announcements. We don’t like being flooded with email either, so frequency will be kept to a minimum.

Scroll down to the footer to sign up, or stay opted in during an order checkout.

Special Purchases

Yes! And both of these make excellent gifts for friends, family, or that non-believer you’d like to convince just how good Blackwing pencils are!

Gift Cards are available in $10, $25, $50, or $100 amount and allows the recipient to use them as cash at Notegeist.

Additionally, Notegeist has a growing assortment of curated samplers and bundles that are perfect gifts for someone needing to experience quality stationary goods!

Sure! You can contact me via the in-shop chat circle (lower right on any page), or use the contact form and provide details of what you need.

But, in our newly redesigned shop, you’ll find powerful filters in each collection that will allow you to find exactly the notebook or pencil or accessory you’re looking for.

Sure! Contact me to discuss what you have in mind. In some cases, I can even print material to go with your special gifts or otherwise help brand the group buy or packaging to meet your needs.

Shipping

Currently, just USA, Canada, and recently added back most countries in Europe and the UK.

Unfortunately, due to the Covid-19 pandemic, we currently don't ship to any other countries other than the above. We monitor USPS guidelines and restrictions, and will add back other countries as condition improve.

For USA, we offer economy and expedited options through UPS or US Postal Service.

For Canada, Europe, and the UK, customers can select economy (First Class Package International), Priority Mail, or UPS.

U.S. rates for USPS are flat-rate for first class and priority, or weight/distance based for UPS.

Outside the U.S., rates are weight-distance based with USPS or UPS options for customers to choose.

During the order process, customers see and can choose shipping options for their order.

Don't we all miss those days of dependable estimated delivery dates! Due to Covid-19, all shipping systems are stressed and understaffed. Delays and weirdness are the new norm. We ask that customers (whether ordering from us or any other shop) be patient in these trying times. We're not seeing any loss or non-delivery problems, just delays and inaccurate tracking information for the most part.

Notegeist now ships only on Monday, Wednesday, and Friday (due to Covid and heightened risks and subject to change).

Returns and Exchanges

Our policy is all sales are final, but if an item arrives damaged or is not as described, we will replace or refund. And obviously will do the same for lost shipments.

That said, we will do everything we can to make your satisfied with your purchase.

In most cases, we will send you a prepaid return label. Customers are responsible to pack the item to protect it in the return shipment, and return it in the same condition as received and unused.

Then perhaps you can trade or sell the item to a friend or within a Facebook group such as Erasables or Field Notes. Notegeist curates and selects stationery goodies we think will work well. The expectation is the customer reads the descriptions carefully and inspects the photos to make an informed purchase decision.

Other questions

Then please contact me! You can use the contact form, or during most business hours (and sometimes almost anytime!) I may respond to the live chat (orange circle in the lower right on any shop page).